CPG Project Analyst

Role overview

The CPG Project Analyst will have a deep understanding of the challenges we are addressing for our customers, their data and business processes, and our products. You will use this understanding to support delivery, derive systemic insight, and improve products to ensure customer value is delivered and successful renewals achieved. The Project Analyst is part of our Analysis team and will work closely with operational counterparts in Customer Relationship Management, Engineering, and DevOps.

In this role, you’ll get to

• Support the customer by being the expert on the customer’s data and the output of our products.
• Leverage knowledge of data, products, and the industry to derive valuable insight for the customer and continuously demonstrate the value of our products.
• Collaborate with the Customer Relationship Manager to ensure insights and recommendations are mapped to new growth opportunities. Ensure client issues are resolved quickly and the root cause is identified and managed.
• Partner with the Engineering team on any product changes and upgrades.
• Identify business development opportunities through an exploration of current customer solutions.

We are looking for people who

• Have 2+ years’ experience in an analytical role working with CPG clients.
• Have experience in using analytics and data to drive improvements / solutions / profits / efficiencies.
• Possess a creative and proactive attitude towards finding solutions and delighting our clients.
• Have a strong technical skillset including advanced Excel. SQL experience is highly desirable.
• Have strong communication skills, able to present effectively to both internal and external stakeholders.
• Hold a University degree, preferably in a numerate subject.
• Possess knowledge of retail operations and processes. Previous experience working within a Retail or FMCG company is advantageous.
• Have experience using R, Python, Tableau, Power BI, Google Cloud Platform including Big Query, SSRS, SAS, SPSS.