Insight Analyst

Role overview

The Insight Analyst provides an analysis of data from a variety of raw data sources, to deliver actionable and valuable insights for our clients. Providing day to day analytical support for our proprietary availability software, the Insight Analyst proactively identifies opportunities and insights for our clients. The Insight Analyst works closely with operational counterparts in Customer Relationship Management, Engineering, and DevOps.

In this role, you’ll get to

• Support the client by being the expert on the customer’s data and the output of our products (SLA, accuracy, parameters, formatting, value) Ensure the client's expectations are met and where possible exceeded.
• Address customer queries directly and, if required, work closely with the Business Insight Manager, Engineering, or Decision Science teams to understand the root cause and respond effectively, accurately, and in a timely manner.
• Provide proactive insights on performance KPIs and timely communication to the client.
• Leverage knowledge of data and products to derive valuable insight for the customer and continuously demonstrate the value of our products (and ways to improve our value from product/service enhancement).
• Support the Insight Manager and Relationship Manager(s) in delivery of client requirements for proactive, tactical, and ad-hoc analysis, and product/service development opportunities.
• Ensure client issues are resolved quickly and the root cause is identified and managed in line with company policy and procedures.
• Liaise with the software development teams for software changes in a timely manner
• Ensure alert accuracy meets the agreed SLA, through analysis of available data and the refinement of available parameters, including in-store visits.
• Continuously improve the quality, timeliness, and value of our insights in line with company policy and procedures.
• Fulfill other duties as assigned

We are looking for people who

• Have previous experience in an analytical role providing demonstrable value and commercial impact.
• Possess strong written and verbal communication skills with the ability to collaborate with all departments.
• Have a strong analytical background with at least a bachelor’s degree required; a bachelor’s degree in Mathematics, Science, or Engineering or a master’s degree is a plus.
• Have a good working knowledge and experience in SQL, MS Excel, and MS PowerPoint.
• Have experience with SSRS, SSIS, SAS, SPSS, Tableau, Alteryx, PowerBI, or R.
• Possess knowledge of retail operations processes and procedures a plus.