Insight Analyst

Role overview

The Insight Analyst role at RI is responsible for developing a deep understanding of retail and the specific challenges we are addressing for our customers, from their data, through solution options to alignment to business processes and colleague execution.

With an initial focus on our availability system, you’ll be helping our customers identify salesability issues in their store, but also helping them identify ways to change the way they operate their business through data.

The Insight Analyst works closely with operational counterparts in Customer Relationship Management, Engineering and DevOps.

In this role, you’ll get to

• Support the client by being the expert on the customer’s data and the output of our products (SLA, accuracy, parameters, formatting, value) Ensure the clients expectations are met and where possible exceeded
• Become the expert on our customers data and value application of our solution output of our products
• Work closely with the Engineering teams to problem solve, test system changes and hand over any system defects that need further investigation
• Leverage knowledge of data and products to derive valuable insight for the customer and continuously demonstrate value of our products
• Ensure we proactively engage with our clients and continuously demonstrate the value of our products – now and through recommendations for future improvements
• Develop your knowledge of the RI product set so you can be involved in the deployment of new and existing products to new markets and/or clients, including POC work, product demonstrations etc.
• Perform data analysis and profiling to review data quality, and ensure data issues are logged in a timely manner
• Prepare and maintain business, functional, process and system requirement documents in line with company policy and procedures
• Write solution design, bug, feature request and process documentation in line with company policy and procedures

We are looking for people who

• Love to collaborate and exchange ideas
• Are strong verbal and written communicators 
• Have the ability to take sometimes unfamiliar and complex datasets and tell a meaningful story of value creation through actionable insights
• Thrive in working with cross functional teams and collaborating with others when needed
• Are able to proactively identify issues and opportunities and tackle them without being told to do so
• Have experience in an analytical or data-orientated role and be able to demonstrate the value and commercial impact of your work
• Have strong working knowledge and experience in SQL & Excel to an advanced level
• Have experience with data-centric scripting/programming languages (e.g. R & Python), and knowledge of BI and/or Data
• Experience with visualisation software (e.g. Power BI) - are both desirable
• A desire to learn new skills and techniques is an important part of this role