Insight Analyst

Role overview

The Insight Analyst provides advanced analysis of data from a variety of raw data sources, to deliver actionable and valuable insights for our clients.

The role has a deep understanding of the challenges we address for our customers, their data and business processes, and our products, and uses this understanding to support delivery, derive systemic insight and improve products with the goal of ensuring customer value is delivered and successful renewals achieved.

The Insight Analyst works closely with operational counterparts in Customer Relationship Management, Engineering and DevOps.

In this role, you’ll get to

• Support the Client and Customer Relationship Manager by being the expert on the customer’s data and the output of our products (SLA, accuracy, parameters, formatting, value).
• Address customer queries directly and, if required, work closely with the Insight Manager, Engineering or Decision Science teams to understand root cause and respond effectively.
• Provide proactive insights on performance KPIs and timely communication to the client.
• Leverage knowledge of data and products to derive valuable insight for the customer and continuously demonstrate value of our products (and ways to improve our value from product/service enhancement).
• Support the Insight Manager and Relationship Manager(s) in delivery of client requirements for proactive, tactical and ad-hoc analysis, and product / service development opportunities.
• Ensure client issues are resolved quickly and the root cause is identified and managed.
• Liaise with the software development teams for software changes.
• Ensure alert accuracy meets the agreed SLA, through analysis of available data and the refinement of available parameters, including in-store visits.
• Continuously improve the quality, timeliness and value of our insights.

We are looking for people who

• Strong technical skillset including advanced Excel, SQL and Power BI.
• Strong communication skills, able to present effectively to both internal and external stakeholders.
• Experience of using analytics and data to drive improvements/solutions/profits/efficiencies on behalf of clients.
• 2-3 years’ experience in an analytical role providing demonstrable value and commercial impact.
• Strong analytical background with a good quality Bachelor’s degree ; Master’s degree a plus.
• Knowledge of retail operations and processes.
• Previous experience working within a Retail or FMCG company is advantageous. 
• R, Python, Tableau, Alteryx, Google Cloud Platform including Big Query, SSRS, SSIS, SAS, SPSS.