Sales Operations Manager

Commercial | UK

Role overview

Retail Insight serves the retail and cpg industries with an objective of improving in-store operations. The business is headquartered in Richmond and growing rapidly fuelled by the significant success in North America. As Retail insight expands we are implementing sales processes to ensure consistency in our approach to developing business.

The Sales Operations Manager will be responsible for the effective implementation and running of this process, including providing visibility of the sales pipeline to the key Retail Insight stakeholders and Board of Directors.

In this role, you’ll get to

  • Develop and improve the existing sales processes for sales teams and customer success teams
  • Researching and analyzing data to create sales forecasts and pipeline reports
  • Ensure consistent and accurate updates to all required data from the sales and marketing team so that forecast and pipeline information is reliable
  • Manage the administrative documents that are required to effectively engage with clients including NDA’s, RFI responses etc
  • Manage the pricing and approval process by working with the finance team (CFO)
  • Manage and develop the CRM system that supports the sales process
  • Become an expert in the tools that support the sales process including Shark Finesse (Financial Justification), IGD (Analyst Information) and others
  • Help to re-enforce field execution - meeting structure, agendas, actions and follow ups

We are looking for people who

  • Has several years experience in a similar role working for an innovative company, ideally in the SaaS or technology space
  • Has a high level of proficiency in HubSpot and other analytical tools including Microsoft Excel
  • Enjoy working in a commercial team with the ability to collaborate across different functions to ensure we have a compliant and repeatable process in place
  • Is prepared to roll up their sleeves, be flexible in their approach and bring new ideas to the team
  • Is a proven self-starter; confident, organised, detail-oriented, and methodical, and who are comfortable interacting with people at all levels, including senior stakeholders

About Retail Insight

Retail Insight takes data and turns it into action. Our advanced algorithms unlock valuable insights that drive better decision-making for retailers and CPGs.

We’re a unique blend of retail expertise built up from extensive industry experience; mathematical talent that builds and maintains sophisticated algorithms; and engineering skill that handles vast volumes of data regularly.

We focus on the factors that drive sales and profit performance, minimize waste and loss, and increase operational efficiency. The result: dynamic solutions that provide actionable insights and unparalleled time to value.

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