Senior CPG Insight Analyst

Analytics | US 🇺🇸

Role overview

The Senior CPG Insight Analyst provides advanced analysis of data from a variety of raw data sources, to deliver actionable and valuable insights for our clients. The role has a deep understanding of the challenges we address for our customers, their data and business processes, and our products, and uses this understanding to support delivery, derive systemic insight, and improve products with the goal of ensuring customer value is delivered and successful renewals achieved. The Sr. Insight Analyst works closely with operational counterparts in Customer Relationship Management, Engineering, and DevOps.

In this role, you’ll get to

  • Be a partner to the client and Customer Relationship Manager by being the expert on the customer’s data and the output of our products (SLA, accuracy, parameters, formatting, value).
  • Address customer queries directly and, if required, work closely with the Engineering or Decision Science teams to understand the root cause and respond effectively.
  • Provide proactive insights on performance KPIs and timely communication to the client.
  • Leverage knowledge of data and products to derive valuable insight for the customer and continuously demonstrate the value of our products (and ways to improve our value from product/service enhancement).
  • Liaise with the Engineering team on any product changes, particularly on version release, and ensure performance targets and SLAs are met through any change.
  • Identify business development opportunities through an exploration of current customer solutions.
  • Deliver excellent product demonstrations to both technical and non-technical audiences.
  • Partner with the Insight Manager and Relationship Manager(s) in the delivery of client requirements for proactive, tactical, and ad-hoc analysis, and product/service development opportunities.
  • Take ownership to ensure client issues are resolved quickly by the team and the root cause is identified and managed.
  • Liaise with the software development teams for software changes.
  • Fulfil other duties as assigned.

We are looking for people who

  • Have 4 years+ experience in an analytical role providing demonstrable value and commercial impact.
  • Have a strong analytical background with at least a bachelor’s degree in Mathematics, Science or Engineering; Master’s degree a plus.
  • Possess excellent written and verbal communication skills and strong cross-functional collaborator.
  • Have a good working knowledge and experience in SQL, MS Excel, and MS PowerPoint required.
  • Have experience with SSRS, SSIS, SAS, SPSS, Tableau, Alteryx, PowerBI, or R a plus.
  • Possess knowledge of retail operations processes and procedures a plus.
  • Hold no prior felony convictions -Background checks and drug testing is conducted.

About Retail Insight

Retail Insight takes data and turns it into action. Our advanced algorithms unlock valuable insights that drive better decision-making for retailers and CPGs.

We’re a unique blend of retail expertise built up from extensive industry experience; mathematical talent that builds and maintains sophisticated algorithms; and engineering skill that handles vast volumes of data regularly.

We focus on the factors that drive sales and profit performance, minimize waste and loss, and increase operational efficiency. The result: dynamic solutions that provide actionable insights and unparalleled time to value.

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