Senior Insight Analyst

Analytics | Leeds, UK

Role overview

The Senior Insight Analyst will have a deep understanding of the challenges we are addressing for our customers, their data and business processes, and our products.

You will use this understanding to support delivery, derive systemic insight and improve products to ensure customer value is delivered and successful renewals achieved.

The Senior Insight Analyst is part of our analysis team and will work closely with operational counterparts in Customer Relationship Management, Engineering and DevOps.

In this role, you’ll get to

  • Work closely with the Insight Manager and  manage your own team of three analysts. 
  • Support the Customer and Customer Relationship Manager by being the expert on the customer’s data and the output of our products (SLA, accuracy, parameters, formatting, value). 
  • Ensure client issues are resolved quickly and the root cause is identified and managed. 
  • Leverage knowledge of data and products to derive valuable insight for the customer and continuously demonstrate value of our products (and ways to improve our value from product/service enhancement).
  • Liaise with the Engineering team on any product changes, particularly on version release.
  • Identify business development opportunities through exploration of current customer solutions.
  • Provide proactive insights on performance KPIs and timely communication to the client.

We are looking for people who

  • 4+ years’ experience in an analytical role.
  • Experience of Managing at least one analyst.
  • University degree, preferably in a numerate subject.
  • Strong technical skillset including advanced Excel, SQL and Power BI.
  • Experience of using analytics and data to drive improvements/solutions/profits/efficiencies.
  • R, Python, Tableau, Power BI, Google Cloud Platform including Big Query, SSIS, SSRS, SAS, SPSS.
  • A creative and proactive attitude towards finding solutions and delighting our clients.
  • Strong communication skills, able to present effectively to both internal and external stakeholders.
  • Knowledge of retail operations and processes. Previous experience working within a Retail or FMCG company is advantageous. 

About Retail Insight

Retail Insight takes data and turns it into action. Our advanced algorithms unlock valuable insights that drive better decision-making for retailers and CPGs.

We’re a unique blend of retail expertise built up from extensive industry experience; mathematical talent that builds and maintains sophisticated algorithms; and engineering skill that handles vast volumes of data regularly.

We focus on the factors that drive sales and profit performance, minimize waste and loss, and increase operational efficiency. The result: dynamic solutions that provide actionable insights and unparalleled time to value.

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