Insight Analyst

Analytics | US 🇺🇸

Role overview

The Insight Analyst provides an analysis of data from a variety of raw data sources, to deliver actionable and valuable insights for our clients. Providing day to day analytical support for our proprietary availability software, the Insight Analyst proactively identifies opportunities and insights for our clients. The Insight Analyst works closely with operational counterparts in Customer Relationship Management, Engineering, and DevOps.

In this role, you’ll get to

  • Support the client and Customer Relationship Manager by being the expert on the customer’s data and the output of our products (SLA, accuracy, parameters, formatting, value).
  • Address customer queries directly and, if required, work closely with the Insight Manager, Engineering or Decision Science teams to understand the root cause and respond effectively.
  • Provide proactive insights on performance KPIs and timely communication to the client.
  • Leverage knowledge of data and products to derive valuable insight for the customer and continuously demonstrate the value of our products (and ways to improve our value from product/service enhancement).
  • Support the Insight Manager and Relationship Manager(s) in the delivery of client requirements for proactive, tactical, and ad-hoc analysis, and product/service development opportunities.
  • Ensure client issues are resolved quickly and the root cause is identified and managed.
  • Liaise with the software development teams for software changes.
  • Ensure alert accuracy meets the agreed SLA, through analysis of available data and the refinement of available parameters, including in-store visits.
  • Continuously improve the quality, timeliness, and value of our insights.
  • Fulfill other duties as assigned

We are looking for people who

  • Have 2-3 years’ experience in an analytical role providing demonstrable value and commercial impact.
  • Possess strong analytical background with at least a bachelor’s degree in Mathematics, Science, or Engineering; Master’s degree a plus.
  • Have a good working knowledge and experience in SQL, MS Excel, and MS PowerPoint required.
  • Have experience with SSRS, SSIS, SAS, SPSS, Tableau, Alteryx, PowerBI, or R a plus.
  • Possess knowledge of retail operations processes and procedures a plus.
  • Have no prior felony convictions - background checks and drug testing is conducted.

About Retail Insight

Retail Insight takes data and turns it into action. Our advanced algorithms unlock valuable insights that drive better decision-making for retailers and CPGs.

We’re a unique blend of retail expertise built up from extensive industry experience; mathematical talent that builds and maintains sophisticated algorithms; and engineering skill that handles vast volumes of data regularly.

We focus on the factors that drive sales and profit performance, minimize waste and loss, and increase operational efficiency. The result: dynamic solutions that provide actionable insights and unparalleled time to value.

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