Retail Insight Inaugural EMEA Customer Advisory Board
8th–9th October 2025 | Richmond, London
A two-day co-innovation forum for the leaders shaping the future of retail analytics.
You are invited to join a select group of senior retail leaders at Retail Insight’s inaugural EMEA Customer Advisory Board — an intimate, high-impact event designed for collaboration, candour, and co-creation.
Across two carefully curated days, we will:
Explore
Trends
Benchmark
Excellence
Build
Roadmaps
Connect &
Network
It is a working forum for retail and analytics leaders with ideas to share, challenges to solve, and a stake in the future of retail technology.
Your Chair
You’ll be hosted by Nicole O’Reilly, Transformation Executive and Chair of Retail Insight’s CABs in Europe and the US, alongside the Retail Insight leadership team.
Nicole brings over 25 years’ experience leading strategic transformation across retail, supply chain, and operations — with senior roles in APAC at Woolworths, BIG W, The Warehouse Group, and PwC. She specialises in complex change, performance improvement, and aligning cross-functional teams to deliver lasting results.
As Chair, Nicole leads high-impact, candid conversations with senior retail operators — ensuring the CAB is a forum that shapes not just products, but the future of retail innovation.
Signature Experience - Private Wine Tasting and Dinner
On the evening of the 8th, we invite you to a signature social event: a private wine tasting and dinner at the brilliant Les 110 de Taillevent.
Offering 110 wines by the glass alongside contemporary French cuisine, this oenological restaurant is renowned for celebrating the art of food and wine pairing.
It promises to be a relaxed and memorable setting. The perfect way to conclude the first day of our event.
All food, drink, and local transport will be arranged on your behalf.
The only thing you need to organise is your travel to Richmond and a place to stay overnight.
Agenda Highlights
10:00
Welcome breakfast and opening remarks
10:30
Strategic review and voice of the customer overview
12:00
Networking lunch and external speaker
13:00
Industry challenges and opportunities roundtable
16:30
Day one review and signature evening event
09:00
Innovation and product showcase
11:00
Co-creation and innovation workshop
13:00
Workshop round-up
13:30
Wrap-up and close
Logistics
1 Parkshot Road, Richmond, London TW9 2RD.
(20 mins from Waterloo).
The Petersham Hotel
Classic elegance with riverside views
Richmond Harbour Hotel & Spa
Stylish and modern with wellness amenities
Richmond Hill Hotel
Sophisticated, Georgian charm and spa facilities
Nox Hotel Richmond
Contemporary, boutique-style stay with smart rooms
Travelodge Richmond
Simple, central, and budget-friendly
Spaces are limited •
Confirm
your attendance
8TH-9TH OCTOBER 2025 | RICHMOND, LONDON
RSVP BY 1st SEP 2025
What will you gain
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Influence the roadmap of Retail Insight’s next-generation analytics products
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Connect with industry peers facing shared challenges
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Gain early access to emerging innovations and pilot opportunities
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Be recognised as a thought leader helping shape the future of the sector
Spaces are limited •