Events

Retail Insight EMEA Customer Advisory Board

7th - 8th October 2026 | London, UK

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A two-day co-innovation forum for the leaders shaping the future of retail analytics and AI.

You are invited to join a select group of senior retail leaders at the second edition of Retail Insight's Customer Advisory Board, an intimate, high-impact event in Central London designed for collaboration, candour and co-creation.

Together we will shape the future of innovation in retail operations and influence how Retail Insight responds to that.

This year, we will be hosting it at the old Royal Mail HQ, Grade II listed hotel - Montcalm Royal London House.

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Across two carefully curated days, we will:

Explore
Trends

Explore how AI is reshaping retail analytics and what it means for your business today

Benchmark

Excellence

Share operational challenges and build a cross-industry view of what great looks like

Build

Roadmaps

Shape the direction of our product and AI roadmaps through direct feedback

Connect &
Network

Enjoy exceptional hospitality and networking with peers and Retail Insight leadership

This is not a sales event.

It is a working forum for retail and analytics leaders with ideas to share, challenges to solve, and a stake in the future of retail technology.

Chair - Tom Coe

Tom Coe is VP of Growth at Retail Insight. He works with Retail Insight's global customer base to identify and tackle new and evolving problem statements, working closely with the Customer, Product, and Innovation teams.

He has spent time at Unilever and Sainsbury's, but has built most of his career at Retail Insight, over six years across a range of roles from Chief of Staff to strategy positions.

As Chair of the EMEA CAB, Tom brings a rare combination: relationships with the people in the room, and a deep understanding of retail ops and how their problem statements map to Retail Insight's capability set.

Tom Coe

Signature Experience - Cocktail Reception & Private Dinner

On the evening of the 7th, we invite you to a signature social event: a cocktail reception and private dinner at the brilliant Decimo.

One of London's most exciting dining destinations, Decimo brings bold Spanish and Mexican flavours, wood-fired cooking, and a rooftop setting with skyline views over King's Cross.

It promises to be a relaxed and memorable setting. The perfect way to conclude the first day of our event.

All food, drink, and local transport will be arranged on your behalf.

The only thing you need to organise is your travel to London and a place to stay overnight.

Speaker - Tim Harford

We are incredibly excited to be welcoming Tim Harford as our headline speaker for this year's event.

Tim Harford is an economist, writer and broadcaster. He's the author of the million-selling The Undercover Economist and more recently of Messy and Fifty Things that Made the Modern Economy.

He's won awards both for his Financial Times columns and his BBC radio series, "More or Less", which debunks dubious statistics wherever they may lurk. He's spoken at TED conferences, on the stand-up comedy circuit, and at the Sydney Opera House.

Tim will be joining us at the end of Day 1 and will be the perfect warm-up before our signature evening event.