Product Out-of-Stocks Up 6% YOY, Posing Pressure on Supply Chain Lead Times

Original research revealed that 78% have experienced out-of-stock products in-store in the past 12 months, up 6% year-over-year, while 68% have experienced the same issue online, an increase of 9% since 2022.

As retailers face continued supply chain disruption – from the long shadow of COVID-19 to worker shortages and climate change – shoppers are reporting increased levels of out-of-stock products, according to the latest data from Retail Insight.
Original research revealed that 78% have experienced out-of-stock products in-store in the past 12 months, up 6% year-over-year, while 68% have experienced the same issue online, an increase of 9% since 2022.

“Regardless of the causes – of which there are many and, rather unjustly, a great number of which remain outside of a retailer’s direct control – poor product availability doesn’t just impact customer experience at the shelf edge,” says Paul Boyle, CEO, Retail Insight. “It can cost retailers lost sales and, even more detrimentally, long-term loyalty.”

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