Phantom Inventory Haunts Retailers: Study

Phantom inventory is causing U.S. shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest data from Retail Insight.

Phantom inventory is causing U.S. shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest data from Retail Insight.

“As one of the main drivers of inefficiencies, sales, and margins, phantom inventory presents a significant and costly challenge to grocers,” says Paul Boyle, CEO of Retail Insight. “Facing growing pressure on already razor-thin margins, phantom inventory risks becoming a profit-draining issue across every part of the retailer’s store operations, from wasted labor to out of stocks and increased shrink.”

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