OnlineInsight

Optimize your online grocery business with OnlineInsight

Measure your online performance and work to improve it.

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Turn online shopping into your biggest ally

Online grocery is a vitally important strategic channel for retailers. Shoppers want cheap delivery, seamless ordering, and a perfect shop. The combination of these expectations puts significant pressure on retailers to deliver.

The existing models of online grocery fulfilment face multiple challenges: operational silos, lack of data and insight and sub-optimal efficiency and effectiveness on first time pick rates, substitutions and deliveries. Retailers are searching for profitable revenue as those who achieve this will win big in a channel that many believed was too costly to push.

OnlineInsight, our online grocery optimization solution, accurately measures your ability to deliver a perfect order as well as identifying the most important actions to drive sales, post-substitution availability, customer satisfaction and cost-to-serve.

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2.4 million

Number of distinct customers OnlineInsight has processed in 2020

140,000

Number of customer orders processed through OnlineInsight every day

A targeted approach to online

OnlineInsight delivers a focused and consistent solution to retailers. Ensuring that the most important areas of improvement are tackled to enable online to thrive.

Our solution can identify items that cannot be picked, remove these items from the web microsite, recommend intelligent substitutions to the picker and ultimately reduce the cost of labor, improve the perception of online availability and drive profitability gains.

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Actionable insights

Our algorithm ingests store and online data, and alongside domain experts, produces a clear breakdown of performance and actions to improve it

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Continuous refinement

We use historical data across clusters to formulate actions, as well as adapting the algorithm based on past learnings

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Greater visibility

Store associates receive notifications when products are out of stock, improving visibility and picking efficiency

Working together to drive improvement

Online food retail shopping is a complex area, but our solution was designed with the end-user in mind. It is intuitive, enabling colleagues across stores and head office to clearly understand the actions needed.

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Fully scalable

Our solution can deploy into any online model, no matter how big or small

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Easy to use

The solution has an easy user experience, allowing seamless navigation across the store, market, and national level views

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Personalization

We deliver bespoke features for clients, including dashboards and comprehensive reporting tools

Maximize your store performance

See our OnlineInsight solution in action and find out how it can help optimize your online process.