OnlineInsight

Optimize your online grocery business with OnlineInsight

Measure your online performance and direct work to improve it.

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Turn online shopping into your biggest ally

Online grocery is a vitally important strategic growth channel for retailers. Shoppers want great choice and availability, a perfect order, convenient/value collection, and delivery options. Achieving these requirements to satisfy customers, places immense operational and commercial pressure on retailers.

The existing models of omnichannel grocery fulfillment face multiple challenges: they lack robust predictive availability insight to enable confidence in the item listing logic, which creates downstream picking inefficiencies, resulting in wasted labor hours; they also lack a scientific means of substitute identification when OOSs are inevitable, whilst operating in silos - all of which ultimately contributes to customer dissatisfaction, attrition of revenue and increasing inability to drive profitability. In such a competitive landscape, retailers are desperate to find the right path to growth and profitability and for those that get it right - a bright future lies ahead.

Our OnlineInsight product will help retailers to drive the customer destination of choice, delight them with their proposition and fulfillment of orders to drive shopping frequency and basket size to achieve sustainable growth and profitability.

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2.4 million

Number of distinct customers OnlineInsight has processed in 2020

140,000

Number of customer orders processed through OnlineInsight every day

A targeted approach to online

OnlineInsight delivers a focused and harmonized solution to retailers. Ensuring that the most important areas of improvement are identified and prioritized to enable online to thrive.

Our solution can identify items that cannot be picked, remove these items from the web microsite, and recommend intelligent substitutions at the point of order and point of pick, to ultimately reduce the cost of labor, improve the perception of online availability and drive profitability gains.

Leverage the power of your omnichannel data

Leverage the power of your omnichannel data

Our algorithm ingests B&M and online data and then processes it through sophisticated ML-based algorithms

Actionable insights

Actionable insights

Surface valuable strategic and tactical insights, allowing you to prioritize interventions that can make the most significant impact

Continuous refinement

Continuous refinement

By tracking customer actions and feeding them back into our models, we continuously refine your ability to drive greater choice, substitution acceptance, and order fulfillment

Greater visibility

Greater visibility

By sharing our dynamic insight with the HHT’s, store associates can optimize their tasks, drive picking productivity and strive for the perfect customer order

Working together to drive improvement

Online food retail shopping is a complex area, but our solution was designed with the end user in mind. It is intuitive, enabling colleagues across stores and head office to clearly understand underperformance and what to do to improve it.

Fully scalable

Fully scalable

Our solution can deploy into any online model, no matter how big or small

Easy to use

Easy to use

The solution will provide an easy and intuitive user experience, allowing seamless navigation through product and store hierarchy and insight aligned to key roles

Personalization

Personalization

We deliver bespoke features for clients, including dashboards and comprehensive reporting tools

Maximize your store performance

Optimize your online process. Execute with excellence, every time. Your Retail Execution Consultation awaits.