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Online grocery is a vitally important strategic growth channel for retailers. Shoppers want great choice and availability, a perfect order, convenient/value collection, and delivery options. Achieving these requirements to satisfy customers, places immense operational and commercial pressure on retailers.
The existing models of omnichannel grocery fulfillment face multiple challenges: they lack robust predictive availability insight to enable confidence in the item listing logic, which creates downstream picking inefficiencies, resulting in wasted labor hours; they also lack a scientific means of substitute identification when OOSs are inevitable, whilst operating in silos - all of which ultimately contributes to customer dissatisfaction, attrition of revenue and increasing inability to drive profitability. In such a competitive landscape, retailers are desperate to find the right path to growth and profitability and for those that get it right - a bright future lies ahead.
Our OnlineInsight product will help retailers to drive the customer destination of choice, delight them with their proposition and fulfillment of orders to drive shopping frequency and basket size to achieve sustainable growth and profitability.