Click with more customers online
Let’s be honest, online shoppers can be tricky. They want great choice, perfect orders and delivery options galore. Some want it yesterday, some in a fortnight. Achieving all these demands places immense operational pressure on retailers in terms of availability and forecasting. That’s where OnlineInsight can help. Powered by cognitive technology, it lets you tackle the key challenges of increasing item visibility and maximizing sales online.
Brands on demandWe stop online shoppers missing out on their favorite brands by maximizing choice and ensuring their go-to picks are available throughout the buying process.
Fuller baskets, fatter salesBoost your online sales and ensure your shoppers keep coming back and clicking for more by giving them smarter substitutions and greater choice.
Process optimizationWhether you’re in the head office, in-store or an online picker, we’ll deliver the insights and actions you need to rapidly bring order across your omnichannel operations.
Stay on-target online
- Prioritize the most impactful interventions
- Continuously enhance your ability to fill baskets
- Leverage the power of your omnichannel data
Basketloads of improvement
- Works with online models of any size
- Personalized dashboards and reporting
- Solve challenges faster with easy navigation
Optimize your online business with a targeted pilot
See for yourself how OnlineInsight could help drive omnichannel performance. Here’s what to expect:
- Activated in 5-10 stores
- Put into use within 6-8 weeks
- Defined key metrics
- Integrates into an existing process
- Measurable results within 7 days
What’s included in OnlineInsight
Predictive AvailabilityGive your online customers more choice and ensure the products on their virtual shopping lists are available throughout the buying process.
Smart SubstitutionsIf your customer orders food for their goldfish they are not expecting to receive Ben & Jerry's Phish Food as a substitute. Our solution ensures you provide suitable replacements at the point of order.
Omni-diagnosticsUsing our proven availability metrics, we’ll identify where your biggest losses and challenges exist across all your channels.